Healthcare & Medical

Patient care doesn't stop at 5 PM. Our HIPAA-compliant team handles appointment scheduling, prescription refills, emergency triage, and patient inquiries with the professionalism and confidentiality your practice demands.

Who We Serve

Perfect for small businesses, growing companies, and enterprises that need professional call handling without the overhead of in-house staff.

Doctors & Physicians

Dentists & Orthodontists

Medical Clinics & Hospitals

Mental Health
Professionals

Physical Therapists & Chiropractors

Why Healthcare Practices Choose Us

HIPAA-Compliant Service: Fully trained staff follow strict privacy protocols to protect patient information at all times.
Appointment Scheduling & Reminders: Reduce no-shows with professional scheduling and automated confirmation calls.
Emergency Triage Protocols: Route urgent calls based on your custom protocols, ensuring critical cases get immediate attention.
Patient Message Taking & Forwarding: Relay non-urgent messages securely to appropriate staff via your preferred method.
Prescription Refill Requests: Collect pharmacy details and patient info, forwarding requests to your clinical team efficiently.
After-Hours & Overflow Support: Provide continuous patient care even when your front desk is busy or closed.

Frequently Asked Questions

How do you ensure HIPAA compliance?

Our team completes annual HIPAA training, uses encrypted systems, and follows strict protocols for handling protected health information per federal regulations.

Can you handle emergency vs. routine call triage?

Yes, we follow your custom protocols to identify emergencies (chest pain, difficulty breathing) and route them immediately while scheduling routine calls.

Do you integrate with our practice management system?

We work with most EHR/PM systems including Epic, Athenahealth, and Kareo. We can also use web portals or relay information via secure messaging.

Ready to Transform Your Business?

Start delivering exceptional service that captures every opportunity.